At my job, we look at a lot of customer comments to find out what's working for people and what they are having trouble with. Recently, we learned that people want a word count, and they want to put that into their document.
Our response? A new Writer's Guide video.
More footage of the Montford Press studio, and maybe a helpful tip or two.
P.S. This is my first time embedding a video; not sure how to get the dimensions right.